Trademark & Copyright

This policy aims to express our position on handling disputes involving trademark or copyright infringements.

The Uenalab brand is owned by Shenzhen Zhongwang Crafts Co., Ltd., a company that specializes in providing customized production services,typically including designs and personalised content created by customers.We highly respect the works of every artist and value the protection of intellectual property rights.

As stated in our general "Terms and Conditions," customers of Uenalab are required to guarantee that they can only upload content that they own intellectual property, while we only provide customized production services.Customers authorizes the content to be produced by Uenalab and places an order, while releasing Uenalab from any liability resulting from any subsequent breach.

If you come across designs on the Uenalab website that you believe have infringed upon the trademarks or copyrights you hold，please contact us at uenalab.charms@gmail.com and provide the following information:

Full Contact Information:
Full address of the owner of the trademark/copyright
Contact name
E-mail address
Telephone number
Business name related to the owner of the trademark/copyright

Trademark/Copyright Registration Information:
Your trademark/copyright reference number from the Information Commissioners Office (or any other official trademark/copyright registration body)
Date of registration (if available)

Evidence of Infringement:
A screenshot, JPG, PNG, URL, or PDF of the trademark you own
Identification of the specific image(s) on the Uenalab website that you believe infringe your trademark/copyright
A clear explanation as to why you believe this is a breach of your trademark/copyright, including any similarities or identical elements

Authority to Pursue Complaint:
If the submission is not made by the trademark/copyright owner directly, please provide documentation outlining the relationship between you and the owner, as well as any authority granted to you to pursue this complaint on their behalf.

Once we receive your notification of complaint, our customer services team will promptly investigate the matter and respond in full within 10 days of the receipt of the complaint. We take all complaints seriously and strive to resolve any issues as quickly and efficiently as possible. Thank you for your patience and cooperation in this matter.