Refund Policy

At Uenalab, we strive to produce products that meet your requirements and hope that you will fall in love with the customized products from here.If you’re not satisfied with the received product or have any questions,you have the right to contact us to discuss your concerns within 30 days of receipt.

Please don’t return any products to us unless you have been instructed to do so by a member of the Uenalab team.

We will happily replace goods that are...
a) damaged in transit;
b) the wrong product or part to that specified in your order;
c) the incorrect material / size to that specified or supplied in your order

For custom orders, we are unable to provide refunds or replacements if the problem is due to:
a) your design;
b) The outcome does not align with your expectations (please see the 'Samples' section for more details).
c) International orders may incur import taxes or fees, and buyers are responsible for paying the relevant fees. We don't offer refunds for shipments that are abandoned or refused.

Samples

We do provide a sample service and you should expect to produce several prototypes of your design before going into final production,which allows you to gain a better understanding of the final product's appearance, minimizing the risk of dissatisfaction after receiving your finished items.